Press Release: SPI Lasers joins forces with parent company (TRUMPF) to enhance customer service.
SPI Lasers, the UK based designer and manufacturer of fiber lasers has announced that in order to enhance its customer service offering throughout China it has combined its business operations with its parent company TRUMPF to distribute its fiber lasers throughout China; starting by relocating its Shanghai office to the TRUMPF facility in Taicang.
Commenting on the decision to bring the two businesses closer together Mark Greenwood CEO for SPI Lasers stated: “This is great news for our customers, it means they benefit from an enhanced level of sales and service support throughout the country. We’ve always been committed to supplying quality products backed by the highest levels of aftersales support, the decision to bring the SPI brand closer to our TRUMPF parent company ensures we remain true to that commitment.
Putting the customer at the heart of everything we do is vitally important to us, with TRUMPF acting as our distributer in China it ensures our customers benefit not just from the best fiber laser products on the market but first-class standards of service and aftersales support as well.”
Continuity for customers is guaranteed via the transition of former General Manager of SPI, Zack Huang moving over to run both the TRUMPF and SPI businesses, ensuring both continue to provide market leading products, service and support throughout China.
The two brands will publicly be on display together for the first time at the 2020 LWoP exhibition in Shanghai. Customers will be able to view the amazing array of TRUMPF products all on one stand. Whether shopping for a complete machine or separate fiber laser system, the TRUMPF stand will have it all! Find us on booth 8.1E201 and discover how an SPI fiber laser can enhance your manufacturing productivity.
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