Support Teams

We know our customers are not just looking for the best quality products; they want a level of superior service to back up those products.

That is why we have established our business to ensure our customers have excellent pre and post sales support, either via our global Sales team or our UK based Customer Services or Product Support teams.

Sales Team

Your success is our primary focus, and our global sales team is there to support you each step of the way in selecting the right Laser(s) from our diverse product range, to optimally address your manufacturing challenge(s).

Our sales team spans five continents and has been trained to clearly represent the capabilities of our Lasers across a wide range of applications and industries.

Whether you need product information, applications trials, a demo Laser or an introduction to one of our global distribution partners, our sales team will help you develop a plan for success.

To get started and be put in contact with the most appropriate member of the team you can either:

  • call us on +44 (0)1489 779696
  • complete this form and let us contact you direct, or
  • call one of our global offices.

 

Product Service & Support

Contact our Product Service and Support team for efficient and responsive management of all queries relating to:

  • Spare parts
  • Warranty claims
  • Warranty extensions
  • Set up support
  • Training
  • Integration

Whatever your product query our dedicated team are your first point of call for a fast and efficient resolution.

We strive to develop technology that transforms your manufacturing experience, delivers the fastest speeds and offers you unprecedented levels of versatility. We are committed to providing the same levels of dedication to our product support; ensuring your service and warranty requirements are dealt with in a timely and efficient manner and product queries are quickly satisfied, ensuring you receive all the information you require.

To contact our Product Service & Support team, click here

Customer Services

Our Customer Services team is here to help with any queries or problems regarding:

  • The delivery of your product(s)
  • Order processing
  • Lead time management.

We know that providing great service doesn’t end when you purchase a great product; our job is to make sure every interaction you have with us is a special one. We know your time is important. We know you want answers to your questions quickly and you want issues resolved first time.

Our goal is to meet and exceed these expectations, each and every time you deal with us. We are committed to providing the very best level of service we can; achieved by listening to our customers and continually improving the service we provide based on feedback received.

To contact our Customer Service team(s) click here.

“The best customer experience, first time, every time.”

That’s what we strive for every day.

Our Customer Commitment

We want you to be amazed with the choices that we offer, excited by the innovation we provide and satisfied with the service and reliability of every interaction. Whether it’s offering a comprehensive warranty on all of our products, or showing up on time, our Customer Commitment is our promise to you, to provide the very best service we can.

We’re constantly pushing the boundaries of innovation and creativity, and that includes the customer experience. Our customers deserve the best experience each and every time they interact with us, and improving upon that is our number one priority.

What we’re doing to make a change

Every day more than 350 employees across the globe work to deliver fast, reliable and versatile products and services to our customers. We know how important great customer service is to you.

We’d also like to introduce you to some of our employees who are working everyday to improve your experience. Learn more about them and what they’re doing to make a difference here.